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技術支持

TECHNICAL SUPPORT

 常見的技術支持有電話技術支持、上門服務技術支持等 。包括兩方麵內容,一是進行技術上的維護,二是進行服務上的溝通。

隨著技術的進步,技術支持工作性質也不完全一樣,如在軟件領域中分售前技術支持和售後技術支持,而且對技術支持的技術要求很高,因為麵對的各種各樣的客戶,要有心理準備遇到各種各樣的問題,需要在技術上比用戶更迅速、進行更新。
Common technical support telephone technical support, on-site service technical support, etc.. Includes two aspects, one is to carry out technical maintenance, the two is to carry out the service of communication. 
With the progress of technology, technical support work properties are not exactly the same, pre-sales technical support and customer service technical support such as in the field of software, and the requirements for technical support technology is very high, because of the various face customers must be prepared to encounter a variety of problems, the technical needs of users more quickly than and update.
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